Refund policy

100 days refund policy

You have the right to cancel your contract within 100 calendar days from the day you take possession of the goods.

IMPORTANT: Unless otherwise agreed by the parties, the right of withdrawal does not apply to the following contracts: Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal (hygiene seal) has been removed after delivery.

Please contact our customer service at support@myjoy.ch to receive an order number for your cancellation. Then the processing is easier for us and your request can be processed faster. You will also receive a link to our free return shipping service. Return label. We will refund the purchase price as soon as we have received the goods undamaged and in their original packaging (or sealed), but no later than fourteen days after the day on which we have received notification of the cancellation.

You can find out more about returns in our Help Center.